Shipping policy

.tillby-shipping{ --marigold:#FFC93C; --poppy:#FF6B4A; --cobalt:#2D6CDF; --grass:#3CB878; --plum:#8E5CF7; --cream:#FFF9F0; --ink:#292526; --fog:#8A8690; --card:#FFFFFF; background:var(--cream); color:var(--ink); font-family:'Poppins',sans-serif; line-height:1.6; -webkit-font-smoothing:antialiased; } .tillby-shipping *{box-sizing:border-box;} .tillby-shipping a{color:var(--cobalt);} .tillby-shipping .wrap{max-width:880px;margin:0 auto;padding:0 24px;} /* Hero */ .tillby-shipping .hero{padding:64px 24px 40px;text-align:center;position:relative;overflow:hidden;} .tillby-shipping .bloom{width:64px;height:64px;margin:0 auto 20px;display:block;} .tillby-shipping .eyebrow{ display:inline-block; font-weight:600; font-size:13px; letter-spacing:.08em; text-transform:uppercase; color:var(--poppy); background:#FFF1EC; padding:6px 14px; border-radius:999px; margin-bottom:18px; } .tillby-shipping h1{ font-weight:700; font-size:clamp(30px,5vw,44px); margin:0 0 14px; letter-spacing:-0.01em; } .tillby-shipping .hero p{ color:var(--fog); font-size:17px; max-width:520px; margin:0 auto; } /* Fast facts */ .tillby-shipping .facts{ display:grid; grid-template-columns:repeat(3,1fr); gap:16px; max-width:760px; margin:40px auto 0; padding:0 24px; } .tillby-shipping .fact{ background:var(--card); border-radius:20px; padding:22px 16px; text-align:center; box-shadow:0 2px 14px rgba(41,37,38,0.06); } .tillby-shipping .fact .dot{ width:14px;height:14px;border-radius:50%; margin:0 auto 12px; } .tillby-shipping .fact h3{margin:0 0 4px;font-size:15px;font-weight:600;} .tillby-shipping .fact p{margin:0;color:var(--fog);font-size:13.5px;} .tillby-shipping .block{padding:48px 0;border-top:1px solid #EFE9DC;} .tillby-shipping .block .wrap{max-width:760px;} .tillby-shipping h2{ font-size:24px; font-weight:700; margin:0 0 6px; } .tillby-shipping .section-sub{color:var(--fog);font-size:15px;margin:0 0 24px;} .tillby-shipping table{width:100%;border-collapse:collapse;margin-top:8px;font-size:15px;} .tillby-shipping th, .tillby-shipping td{text-align:left;padding:12px 14px;border-bottom:1px solid #EFE9DC;} .tillby-shipping th{font-weight:600;color:var(--fog);font-size:13px;text-transform:uppercase;letter-spacing:.04em;} .tillby-shipping tr:last-child td{border-bottom:none;} .tillby-shipping .badge{ display:inline-block; padding:3px 10px; border-radius:999px; font-size:12px; font-weight:600; color:#fff; } .tillby-shipping .badge.grass{background:var(--grass);} .tillby-shipping .badge.cobalt{background:var(--cobalt);} /* Journey tracker */ .tillby-shipping .journey{display:flex;justify-content:space-between;margin:28px 0 8px;position:relative;} .tillby-shipping .journey::before{ content:""; position:absolute;top:11px;left:6%;right:6%; height:2px; background-image:radial-gradient(circle,#D9D2C2 1.5px,transparent 1.5px); background-size:10px 2px; } .tillby-shipping .step{position:relative;text-align:center;flex:1;} .tillby-shipping .step .node{ width:24px;height:24px;border-radius:50%; margin:0 auto 10px; display:flex;align-items:center;justify-content:center; font-size:12px;color:#fff;font-weight:700; position:relative;z-index:1; } .tillby-shipping .step span{font-size:13px;font-weight:500;color:var(--ink);} .tillby-shipping ul.plain{padding-left:20px;margin:0;} .tillby-shipping ul.plain li{margin-bottom:10px;} .tillby-shipping details{ background:var(--card); border-radius:16px; padding:4px 20px; margin-bottom:12px; box-shadow:0 2px 10px rgba(41,37,38,0.05); } .tillby-shipping details summary{ cursor:pointer; font-weight:600; padding:16px 0; list-style:none; display:flex; justify-content:space-between; align-items:center; } .tillby-shipping details summary::-webkit-details-marker{display:none;} .tillby-shipping details summary::after{ content:"+"; font-size:20px; color:var(--poppy); font-weight:400; transition:transform .2s ease; } .tillby-shipping details[open] summary::after{transform:rotate(45deg);} .tillby-shipping details p{margin:0 0 16px;color:var(--fog);font-size:14.5px;} .tillby-shipping .page-footer{ text-align:center; padding:48px 24px 64px; } .tillby-shipping .cta{ display:inline-block; background:var(--cobalt); color:#fff; text-decoration:none; font-weight:600; padding:14px 28px; border-radius:999px; font-size:15px; } .tillby-shipping .page-footer p{color:var(--fog);font-size:13.5px;margin-top:16px;} @media(max-width:560px){ .tillby-shipping .facts{grid-template-columns:1fr;} .tillby-shipping .journey{flex-wrap:wrap;row-gap:20px;} .tillby-shipping .journey::before{display:none;} }

Shipping & Delivery

Tillby Shipping Information

Everything you need to know about order processing times, delivery estimates, shipping rates, and tracking for your Tillby order.

Processing Time

1–3 business days

Delivery Time

5–9 business days (US)

Free Shipping

On orders $50+

How Your Order Ships

From checkout to your doorstep, here's the journey every Tillby order takes.

Order Placed

Packed

Shipped

Delivered

Order Processing Time

How long it takes us to pack your order before it ships.

Every Tillby order is prepped and packed from our US-based warehouse within 1–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day. You'll get a shipping confirmation email with tracking as soon as your order leaves our warehouse.

Shipping Rates & Delivery Times

Domestic (US) shipping options at checkout.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–9 business days	Free over $50
Standard Shipping (under $50)	5–9 business days	$7.00

Delivery estimates begin once your order ships, not from the date it's placed, and reflect business days (Monday–Friday, excluding US holidays). We currently offer standard shipping only.

Do We Ship Internationally?

Current international shipping availability.

Right now, Tillby ships within the United States only. We're working on adding international shipping for customers outside the US — join our newsletter or follow us on Instagram to be the first to know when it launches.

Track Your Order

How to check the status of your Tillby package.

You'll receive a shipping confirmation email with a tracking number and link as soon as your order ships.
Tracking updates can take 24–48 hours to first appear once a label is created.
Can't find your tracking email? Check your spam folder, or reach out and we'll resend it.

Shipping Delays, Lost & Damaged Packages

What to do if something doesn't go as planned.

Delays: Weather, holidays, and high order volume can occasionally push delivery past the estimated window. If your order is significantly delayed, reach out and we'll look into it.
Lost packages: If tracking shows "delivered" but your order hasn't arrived, wait 24 hours (packages are sometimes scanned early) and check with neighbors before contacting us.
Damaged or incorrect items: If your order arrives damaged or you receive the wrong item, contact us within 7 days with a photo and we'll make it right — replacement or refund.

Shipping FAQs

Quick answers to common shipping questions.

How long does Tillby shipping take?

Orders are processed in 1–3 business days and typically arrive within 5–9 business days via standard shipping.

Is shipping free?

Yes — standard shipping is free on all US orders of $50 or more. Orders under $50 have a flat $7.00 standard shipping rate.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, contact us right away and we'll do our best to update the address. Once an order ships, we're unable to redirect it.

What if my package shows as delivered but I never received it?

Wait 24 hours, as carriers sometimes scan packages as delivered slightly early, and check with neighbors or your building's front desk. Still missing? Contact us and we'll help track it down.

Do you ship to PO boxes and APO/FPO addresses?

Yes — our standard shipping supports PO boxes and APO/FPO addresses.